UPI Inward Restriction Guide
1. Why is my account restricted?
According to Customer Care, the restriction on your account has been placed for “Safety Reasons”.
The bank’s system has flagged the account, causing a block specifically on incoming UPI transactions.
2. What is working? (Good News)
Not everything is blocked. Customer Care confirmed that you can still receive money via other channels:
UPI Inward BLOCKED (Cannot receive money)
IMPS / NEFT ACTIVE (You can receive money)
3. When will it be fixed?
Unfortunately, there is no confirmed timeline.
Customer Care stated that the issue will be handled by the “Backend Team”, but they refused to comment on how many days or weeks it might take to resolve.
4. The “Solution” & The Big Problem
Customer Care suggested an alternative: “Close your current account and open a new one.”
CRITICAL WARNING:
If you close your account, you cannot open a new account using Video KYC online.
To open a new account, you will be forced to physically visit the nearest Airtel Payments Bank KYC Point (Retailer/Shop).
If you close your account, you cannot open a new account using Video KYC online.
To open a new account, you will be forced to physically visit the nearest Airtel Payments Bank KYC Point (Retailer/Shop).
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